Returns & Exchanges
We want you to love your glow, which is why we offer a 30-day satisfaction guarantee on all FreebirdTM beauty products. If you are not completely satisfied with your purchase, we make the return or exchange process simple and stress-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items in their original containers.
Ship It Back
Drop off your package at any authorized carrier location, ensuring the barcode is clearly visible for a smooth transit back to our warehouse.
Receive Your Refund
After our team inspects the returned items, your refund or store credit will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing